In the admin section of this guide there is a page/video for Managing Action Types. (creating/managing/customising actions).
Actions are tasks performed in providing a Service. eg. Appointments, court appearances, communications etc.
Incorporated in actions is Reminders, Critical dates, Intake notes, Ongoing notes and more.
Actions play a critical role in measuring work done to provide a service. They track over time what tasks have been performed.
Multiple Actions can be attached to a service and these are listed and searchable under the ACTIONS tab for any service.
Intake notes From the intake process are carried across and saved as an action.
Reminders Can be added which can trigger emails, sent to the worker assigned to this action.
Saving actions creates critical date records.
They can be accessed via the ACTIONS tab on the Services details screen shown below.
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