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Services are what counts when it comes to reports.

(Project) Services are what counts when it comes to reports about your activities performing community work. Services measure activity, the Project itself is just a header. If you want STATS you need to add services to project.

 

Introduction

 Services for the Community have been created as part of the New Data Standards.

In this chapter we will go through the various Services and the Projects that these Services are grouped within.

The Services Types Include: 

  • Community Legal Education (CLE) Resources 
  • Community Legal Education (CLE) Activities
  • Community Education
  • law and Legal Services Reform
  • Stakeholder Engagement

It is also important to know that in CLASS these types of Services all live inside 'Projects'
Projects are a concept from CLSIS, and it means a container where multiple Services can be grouped together. 
Projects have their own set of fields such as budget information etc. 

To get started You will need Click 'Community' in the Primary CLASS Menu

 

Service Definitions

These definitions come from the New Data Standards.

Community Legal Education (CLE) Resources 

CLE Resources involve the development or substantial amendment of publications and resources that provide:

  • information about the law and legal system
  • information about legal and support services
  • guidance for identifying, preventing or dealing with particular legal problems.

Examples of CLE Resources include:

  • booklets
  • pamphlets
  • self-help kits
  • legal information websites
  • development of CLE Activities (for example, modules, workshops or presentations).

Each CLE Resource developed and/or published is counted as one CLE Resource, regardless of the number of copies that may be printed or published.

A resource that has been translated or amended substantially to meet the needs of different client groups is regarded as a separate CLE Resource. A resource is substantially amended if more than 40% of the content has changed from the original version. A resource that is produced in significantly different formats, for example as a pamphlet and a DVD, is regarded as two CLE Resources.

Community Legal Education (CLE) Activities

CLE Activities are delivered to raise awareness and educate other service providers, community groups, organisations, schools, or the general community about the law and how to recognise, prevent and deal with legal problems.

  • CLE Activities may be delivered through a variety of formats, including:
  • workshops, presentations and meetings in person
  • web-based and electronic media.

Each time an activity is delivered, it is counted as one CLE Activity.  The development of a CLE Activity is counted as a CLE Resource. 

Community Education (CE)

Community Education (CE) aims to resolve non-legal associated issues, social welfare, learning outcomes and personal development of people involved in the legal process and experiencing disadvantage. The focus is on addressing related non-legal problems that directly impact upon a person’s ability to access or participate in the justice system, to prevent legal matters escalating. These programmes and sessions are often facilitated by non-lawyers such as client support officers.

CE promotes learning and social development work with groups in the general community using a range of formal and informal methods. A common crucial feature is that programmes and activities are developed in discussion with communities and participants. The purpose of community education and development is to help build the capacity of people and groups of all ages and the community through their actions by improving quality of life and control over personal circumstances. Central to this is a person’s ability to participate in the justice processes and become aware of their individual rights and responsibilities.

There are a range of skills and approaches for engaging local communities/groups and in particular disadvantaged people. These include less formal educational methods, community activities and group skills. Community development enables community members to be better informed and to have an active voice in seeking solutions for the issues affecting their circumstances/lives.

Examples of CE include:

  • managing finances
  • self-esteem and healthy relationships sessions
  • behavioural programmes
  • empowerment/leadership programmes
  • access to services; housing, social services, support programmes
  • parenting programmes
  • group therapy.

Each time a CE activity (for example a workshop) is delivered, it is counted as one CE activity.
Note: CE delivered to an individual is counted as a Non-Legal Support Service (that is a Service for an Individual in CLASS)

Law and Legal Services Reform

Law and Legal Service Reform include activities undertaken to change the law and legal process, or to improve the provision of legal assistance services. These activities often seek to improve equitable access to, and the effectiveness of, the justice system for the benefit of particular disadvantaged groups within the community and the Australian community as a whole. 

Law and Legal Service Reform activities may include:

  • participation in research, analysis and evaluation activities (including programme evaluation)
  • developing papers about legal assistance services and systems
  • developing submissions to government, parliamentary body or other inquiry to provide factual information and/or advice
  • strategic advocacy, such as law reform work.

Law and Legal Service Reform activities focus upon resolving systemic issues affecting the ability of people facing economic, social and other disadvantage to access or receive justice. While in some cases, this involves services delivered to a disadvantaged client, these services focus upon maximising benefits for the wider community or a vulnerable group within the community. 

Stakeholder Engagement

Stakeholder Engagement activities may include the following activities:

  • participating in national, state, territory and local forums to improve the co-ordination and delivery of legal assistance services
  • participating in national, state, territory and local bodies to represent the interests of the legal assistance providers and Service Users
  • making and implementing collaborative arrangements with other legal and non-legal service providers to integrate and improve coordination across the legal assistance system.


Each relevant activity is counted as one Stakeholder Engagement Activity. For example, a Service Provider may prepare for and attend two successive state/territory jurisdictional forums. This would be counted as two Stakeholder Engagement activities. 

Service for Community - Projects and Services 

Projects are a container where multiple Services can be grouped together. 
Projects have their own set of fields such as budget information etc. 

All Services for the Community from CLSIS, which was called Non-Casework, have been migrated across into CLASS Projects.

These Services and their Projects can be searched for using the 1.Menu: Community > Search Projects,  or the 2.  Menu: Community> Search Project Services.

Indicated in image below

Both these Searching functions operate in the same way as described in the Chapter Searching & Exporting


Viewing Project Service from Project 

For full instructions please view Creating a Project Instructions page.

Clicking on a Project 'Service' tab shown in red in the screenshot below, brings up the list of Services attached to this project.