Your organisation is obliged to ensure conflicts of interest do not occur in the course of providing assistance. This obligation is described in NACLCs guide 'Risk Management and CLC Practice'
Your use of CLASS needs to adhere to the conflict check rules defined by YOUR CENTRE.
Make it mandatory
Conflict checking can be made mandatory, before users can create a new client. This is a setting that can be changed for your centre by your CLASS Centre Admin.
Conflict checking is essential part of client management. Conflict checking rules at your centre need to be considered (see the sidebar).
Checking consists of two parts. Searching for individuals, which follows similar conventions to other search function in CLASS, and then a response to the results.
Its highly recommended that the video on conflict checking is viewed in concert with the online guide text you are currently reading.
Conflict checking occurs in various places in CLASS as it has been setup to accomodate different workflows at different organisations. Its important that your workflow is one that is approved at your centre.
There are two primary places where Users may perform a conflict search, these are: