The Topics covered in this Chapter are ;
Important Information Regarding Deleting Records in CLASS
Some centres have identified duplicate clients in CLASS created as a result of an existing client being created again via the triage process. Currently, triage services can be added to new clients only. The developers are working on resolving this bug.
These duplicates do not show up in Search Clients/Services, but they can show up in conflict search results. The CLASS Team are working on a process for de-duping clients, and deleting these ‘pretend’ clients.
We recognise the inconvenience of repeat client records appearing in search results. Until these fixes are rolled out, we recommend this temporary solution: