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General

Start Date

Date Picker

End Date

Date Picker

Funding Category

Funding Categories Combination

Catchment (for Centres)

Overview

Previously known as: CA4 - Services by High Level Problem Type

Purpose: This report displays a number of different types of services provided in a period, divided between three Law Types (Family Law, Civil Law and Criminal Law), and then further broken down into High Level Problem types (listed below) included in each Law Type. Note that some numbers can appear as decimals if multiple problem types can be attached to a service (see in the Notes section).

Report Type: Standard

This is part one of three reports that make up S04. This report, S04.1, focuses on all services to individuals except representation services. For representation services (S4.2) click here, and for services to the community (S04.3), click here.

Preview

Due to large number of data the report can run for multiple pages. 

The following should be considered when analysing this report

Notes

  • This report is a service count. There may be multiple services per client relevant in this report.

High Level Problem Types

Civil Law
Child protectionInjury compensation
ConsumerMental health law
Consumer creditMotor vehicle property damage
Credit and debtNeighbourhood disputes
DiscriminationProceeds of crime
Domestic violence protection ordersSocial security
EmploymentVeterans entitlements
EnvironmentVictim compensation
Guardianship for adultsWills and estates
HealthOther services for victims of violence
Housing

Other civil law problem type

Immigration Law 
Family Law
Child representation/Independent Children’s LawyerParenting arrangements
Child supportSpouse maintenance
Divorce de-facto separations and/or annulmentSurrogacy
Domestic/Family violenceOther family law problem type
Family law property 
Criminal Law
AbductionProhibited and regulated weapons and explosives offences
Acts intended to cause injuryProperty damage
Drug importationPublic order offences
Environmental pollutionRobbery extortion and related offences
Fraud, deception and related offencesSexual assault and related offences
Homicide and related offencesTheft and related offences
Illicit drug offencesTraffic and vehicle regulatory offences
Miscellaneous offencesUnlawful entry with intent/burglary break and enter
National Security offencesRobbery, extortion and related offences
Offences against government procedures government security and government operationsOther criminal law problem type
People smuggling 


Referrals

  •  Referrals can be made as a stand alone service or as part of another service, as seen in the screenshots below. This report counts each referral recorded on the service record, combining Simple and Facilitated Referrals. Future reports will distinguish between these types. 


    From a new intake, one can make referral as a standalone service.


    One can also select a different service type, such as Legal Advice, and put down information for simple or facilitated referral performed as part of another service. For example, on a Legal Advice you may select 2 organisations in the Referral To (Simple) field, and 1 organisation in the Referral To (Facilitated) field. This is considered as 3 referrals.

  • Referrals can appear as decimal numbers in reports that are in relation to problem types, as seen below.


  • This is because multiple problem (law) types can be attached to a single service, as seen below.


    Here, three problem types are attached to a service. Child support review of assessment, tenancy services, divorce, and sexual assault and related offences. This means that for reporting purposes of C07, one referral service will be divided between Family Law, Civil Law, and Criminal Law, adding 0.3 to each problem type, which results in decimal figures.

Definitions

Law Type


High Level Problem Type

Information

Referral

See notes

Legal AdviceDiscrete Non Legal SupportOngoing Non Legal SupportLegal TaskFacilitated Resolution Process

e.g. Civil Law

e.g. Housing

Number of Services where:

Service Type equals 'Information'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

 

Number of Referral To (Simple) ANS Referral To (Facilitated) for all service types

EXCLUDING Court/Tribunal, Other Representation AND Dispute Resolution

AND

for Discrete services

Date of Service is between start of period AND end of period

for Ongoing Services

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Legal Advice'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Discrete Non Legal Support'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Discrete Non Legal Support'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Legal Task'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Facilitated Resolution Process'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

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