CLASS is theCommunity Legal Assistance Services System. It is a web based application, so is software that is centrally hosted and is accessed via the internet. CLASS has been designed to replace CLSIS, a similar program that was hosted by the Attorney Generals Department.
CLASS can be accessed primarily from your office, however remote access is be available for use outside the office, such as at court or at an outreach location. For security reasons, special arrangements are required before this can set up. This is detailed further here.
The CLASS User Handbook is the primary written resource for CLASS users. The manual provides a detailed look at essential concepts such as how CLASS works with Clients and Services, and the core functions including User Accounts, Conflict checking, the New Intake procedure, managing Critical Dates and Reminders, and setting up and organising your content and workflows in CLASS. For more information on other aspects of CLASS, check the Community Manual for information on services for communities, and the Admin Manual for functions that will be restricted for volunteers and general staff.