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Setting Up Your User Account

What you can see and do in CLASS is determined by the role (or permission set) assigned to you. There are 3 basic roles: Volunteer, General Staff, and CLASS Admin. CLASS Admins manage the User Accounts at the centre, including each user's role. Roles can be customised to further restrict or allow permissions as necessary for your centres requirements.

Each person accessing CLASS should have their own individual User Account. It is not recommended that you share a login between users.


Logging In for the First Time

Once your account has been created by your centre administrator, you need to activate your account and choose a password.

  1. From your CLASS URL, enter your username and select the 'Can't Access your Account?' link.
  2. An email will be sent your inbox containing a link.
  3. Open the link in Chrome. This will prompt a second 'verification' email containing a 6 digit code.
  4. Enter the code into relevant field.
  5. Follow the steps to create you password and access CLASS.

Passwords

Passwords must be at least 8 characters (maximum 20 characters). It must contain a numeral, uppercase letter and a non-alphanumeric character (eg. !@%$).

You should choose a complex password, not based on your name or any other identifying feature.

You may attempt your password 10 times before you are locked out from attempting to log in for 10 minutes. If you have forgotten your password, select 'Can't access your account' or contact your centre administrator, or the Helpdesk.

 

 

 

Security Questions

When you log in for the first time, you will be asked to set up security questions. This ensures that your account is safe and secure.

You may choose from default questions, or create your own.

It is very important to remember your questions and answers as these will be needed if you forget your password.

 

 

 

Forgotten Password

 

If you cant cant access your account or if you forgot your password click on the Cant access your account? link on CLASS login page. 

Clicking this link will send a reset link to your email with instructions on how to reset your password. 

Note you cannot repeat the same password you previously used and passwords must be at least 8 characters (maximum 20 characters). It must contain a numeral, uppercase letter and a non-alphanumeric character (eg. !@%$).

If you are having issues with this please contact your Centre's Administrator before calling the Helpdesk