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What is a Client?

Anyone created in CLASS as receiving a service is considered a Client, this can be an individual or a group. The person remains a client until a decision is made that the person is no longer a Client.A Client is also know as a Service User: This is an individual, group or organisation that receives a service from a Service Provider this is based on the definition form the National Legal Data Standards Manual. 

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Ways to Create a Client

  1. Conflict Check
  2. Intake Procedure 
  3. Triage - For New Clients only

These 3 options depend on how a centre chooses to manage the workflow of creating a client, therefore it is important to be aware of each centre's processes. 

Deleting a Client 

Depending on Permissions you may not be able to delete clients in CLASS please contact your Centre Administrator for permission review if you do not have this function.

View Deleting A Client Page click here .

Clients Demo Video


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Clients covers everything you need to know about clients, creating new clients, editing existing clients and managing clients. It covers the client sections and fields and goes through everything you need to know about clients.